Frequently Asked Questions
Everything you need to know about the product and billing. Can't find the answer you're looking for? Please chat to our friendly team.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited 2-day and overnight options are available at checkout. International shipping varies by destination but usually arrives within 7-14 business days.
What is your return policy?
We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. The item must be in its original condition and packaging.
Do your products come with a warranty?
Yes, all Sofyi electronics and accessories come with a standard 1-year manufacturer warranty covering any defects in materials or workmanship. Extended warranty plans are available for purchase.
How do I track my order?
Once your order ships, you will receive an email containing tracking information and a link to trace your package in real-time. You can also track your order directly from your Account Dashboard.
Do you offer financing or installment plans?
Yes, we partner with Affirm and Klarna to offer flexible financing options, allowing you to split your purchase into 4 interest-free payments or monthly installments depending on the purchase amount.
Still have questions?
We're here to help! Our customer support team is available 24/7.
Contact Support